Refund & Returns Policy

Refunds & Returns Policy

Effective Date: July 30, 2024

Thank you for purchasing digital products from Pixul. We strive to ensure our customers are satisfied with their purchases. This Refunds & Returns Policy outlines the conditions and processes for requesting refunds for digital products purchased from pixul.pro (“Site”).

1. General Policy

Due to the nature of digital products, all sales are final. However, we understand that there may be exceptional circumstances under which a refund request is warranted. This policy details how you can request a refund and the conditions under which refunds will be considered.

2. Eligibility for Refunds

Refunds will only be considered in the following cases:

  • The digital product was not delivered or accessible.
  • The digital product is significantly different from its description on our Site.
  • The digital product is defective or corrupted.

3. Conditions for Refunds

To be eligible for a refund:

  • You must submit your refund request within 14 days of purchase.
  • You must provide proof of purchase (order number, email confirmation, etc.).
  • You must clearly explain the reason for your refund request and provide any supporting evidence (e.g., screenshots).

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after the purchase.
  • You lack the technical ability to use the digital product.
  • The digital product was purchased by mistake.
  • The digital product was modified or altered by you.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@pixul.pro with “Refund Request” in the subject line.
  2. Provide Details: Include your order number, date of purchase, and a detailed explanation of why you are requesting a refund. Attach any supporting evidence.
  3. Submit: Send the email and wait for our customer support team to review your request.

6. Processing Refunds

  • Review Period: We will review your refund request within 7 business days of receipt.
  • Notification: You will receive an email notification informing you whether your refund request has been approved or denied.
  • Refund Issuance: If approved, refunds will be processed to your original method of payment within 14 business days.

7. Fees and Costs

  • There are no additional fees for processing a refund.
  • Refunds are issued for the original purchase price of the digital product.

8. Contact Information

For any questions or concerns regarding this Refunds & Returns Policy, please contact our customer support team at:

Pixul
Professor Asserstraat 1
Limburg, Hoensbroek
Email: info@pixul.pro

9. Changes to this Policy

We reserve the right to modify this Refunds & Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site and services after any changes indicates your acceptance of the new policy.

10. Final Provisions

This Refunds & Returns Policy is governed by the laws of the Netherlands. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

Thank you for your understanding and cooperation. We appreciate your business and are committed to providing high-quality digital products and customer support.